Unfortunately, it doesn’t seem there’s a quick fix for this.Users are receiving error messages asking them to press harder on the reader, with some complaining that it only works around 20% of the time. It seems some S10 users have reported issues with the device’s fingerprint reader, according to threads on the XDA Developers forum. Head to Settings > Apps, find the specific app and tap it, and then select Storage > Clear Data or Uninstall. If you’re finding a single app seems to be having troubles, try clearing its data or uninstalling and reinstalling it. Finally, one user discovered missing data was the culprit behind a specific app’s crashes, and clearing the app’s data helped to reset it to a working state.Check in the Play store that you’re running the most recent version, or update it then restart your device once the update has completed. Another known fix for apps crashing is to ensure you’re on the latest version of Android System Webview.Head to Settings > Software Update > Download and Install to check if there are any updates for your smartphone. Other users have reported updating to a new version of Android has fixed these problems.Head to Settings > Apps, then tap the three dots in the top-right corner, and tap Reset App Preferences. One Reddit user claims resetting his app preferences worked for him.This isn’t just an issue with the Galaxy S10, and other Galaxy smartphones have also showcased this error. This has happened with a big range of apps, and has even been reported after the Android 11 update. It seems that apps are prone to crashing or throwing up a Force Close error. Go to your nearest Samsung Service Center or store for assistance.A big issue that has plagued Galaxy S10 owners since launch has been a certain instability where apps are concerned. However, if the problem continues and your phone will still fail to power back on, you’ll have to send it in for repair. If the cause of the problem is due to a software issue, a hard reset will most likely help. You will lose all your files and other data after this. This reset will return the software to its factory settings and erase your personal data. If your Samsung Galaxy still has a black screen and fails to turn on, you can attempt to boot it to Recovery Mode and perform a hard reset. If the phone turns on after doing a forced reboot, make sure that you charge it right away. Once the Samsung Galaxy screen appears, let go of the button. Try pressing and holding the Power button for at least 15-20 seconds. The device may have simply frozen or became unresponsive and needs rebooting. Wait for at least 30 minutes after charging it it before attempting to power it back on.Īnother simple troubleshooting step that you can try is to ensure that you force reboot the phone or tablet. Sometimes, a device may not power on right away after plugging in the charger. If that’s not possible, make sure that you use a charger that’s known to be working. When charging your Samsung Galaxy device with a black screen, make sure that you only use the official charger that came with it. They may forget that their device may have simply run out of juice after a long day. Sometimes, users may panic right away once their device appear unable to turn on. The next step that you should do in this situation is to ensure that you do one important, yet overlooked step: charge the phone. If that doesn’t work either, you have to replace the charger, cable, or both. If you have another Samsung device, try to use the charger and cable to charge it to see if it still works. Lastly, you’ll want to ensure that the charger is working too. If there’s too much movement after inserting the cable, you may have a damaged charging port. When inserting the USB cable to the port, the connection should be firm and must have very little mobility. For the USB cable and USB charging port, you also need to look for signs of damage or corrosion.Ī bent pin/s inside the charging port will prevent charging so your phone will eventually die due to lack of power. If your Samsung Galaxy refused to power back on after dropping it, visit your local Samsung store or Service Center so it can be checked. If your phone was dropped or exposed to water or moisture, it may also be hiding damage internally, which unfortunately can’t be known for sure unless a more thorough check is performed. A physically compromised phone may have internal damage that can prevent it from booting up. The first step in troubleshooting this issue is to check for obvious physical damage on the device, USB cable, and charger. Verify device and charging accessories don’t have damage.Learn what to do to fix this by following our suggestions below. There are a number of possible reasons why your Samsung Galaxy phone may not turn on.
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